Data Protection

1. Controller

We, Lufthansa Technik AG, Weg beim Jaeger 193, D-22335 Hamburg, Deutschland (hereinafter also “Lufthansa Technik”, “we”, “us”), wish to inform you how your personal data is processed when you use our website (“website”).

If you have any further queries regarding data protection in connection with our website or the services offered, please contact our data protection officer:

Group Data Protection Officer for the Lufthansa Group
Dr. Barbara Kirchberg-Lennartz
Deutsche Lufthansa AG
60546 Frankfurt

2. Scope, purpose and legal basis of processing personal data

We collect and use personal data directly from our users and other sources (mentioned below) in the following situations:

2.1. Provision of the website and log file creation

By visiting our website the system automatically records data and information about the user’s computer system each time the website is accessed. The following data (“technical information”) are collected:
(1) Information on the browser type and version used
(2) The user’s operating system
(3) The user’s Internet service provider
(4) The user’s IP address (anonymized)
(5) Date and time of access
(6) Websites from which the user’s system accesses our website
(7) Websites accessed by the user’s system via our website
The data are also saved in our system’s log files. The user’s IP addresses and other data which enable these data to be attributed to a user are not affected by this. These data are not stored together with other personal data of the user.
We collect and use this technical information for the purposes of (network) security (to for example ward off cyber-attacks), marketing and to better understand our users’ needs as well as to continuously improve our website and enable users to access the website from their computers.
Art. 6(1)(f) GDPR forms the legal basis for the temporary storage of the data.

2.1.1. Use of cookies

Our website uses cookies. Cookies are text files stored in the web browser or by the web browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a distinctive character string which allows for unique identification of the browser when the website is accessed again.
Cookies are stored on the user’s computer, which transmits these to our website. Therefore, users have full control over the use of cookies. You may disable or restrict the transmission of cookies by changing your web browser settings. Previously stored cookies can be deleted at any time. This may also be done automatically. If cookies are disabled for our website, you may no longer be able to use all of its functionality.
For further information on the cookies used by us, their purposes and legal basis please check our Cookie Policy below.

2.1.2. Tracking tools

We use the following tracking and (re)marketing tools on our website:
• Google Analytics
Our legitimate interest pursuant to Art. 6(1)(f) GDPR for the purposes of increasing the efficiency of our website and (direct) marketing is the legal basis for the use of the tools listed.
For further information on the individual tools, please check the appendix for our use of tracking and remarketing tools.

2.1.3. Vimeo plug-ins

On our website we use Vimeo plugins to show videos. These are only activated if you actively click on them.
The basic provision of the plug-ins on our website results from our legitimate interest for marketing purposes, Art. 6 para. 1 lit. f DSGVO
Further information on the individual plug-ins can be found in the Annex – Notes on the tracking tools used

2.1.4 Facebook and social media buttons

This website offers social media buttons which link to the Lufthansa Aerial Services and Lufthansa Consulting social media fan pages. By clicking these buttons you choose to enter the respective social media page. Please note that your data will be collected and tracked by facebook and by the other social media pages respectively

2.2. Use of the services offered on our website

We offer a range of different services on our website. We must collect and process user or customer personal data in order to perform these.

2.2.1. Contact via the contact form

On our website you can send us a message by using the contact form. We collect and process the following data:
Company name, first name, last name, email address, country
The following data are optional: telephone number, address, zip/postal code, city
We use these data to process and answer your email. For this purpose your message will be forwarded to the responsible contact partner within our organization. This person will contact you based on the information you have entered in the contact form. Your data will not be forwarded to third parties.
Art. 6(1)(a) GDPR forms the legal basis for data processing following the user’s subscription to the newsletter if the user has given consent.

2.3. Our legitimate interest in processing personal data

If Art. 6(1)(f) GDPR forms the legal basis for the processing, our legitimate interests are, in addition to the purposes listed above:
• To protect the company against material and immaterial damage
• Professionalism (of our products and services)
• Cost optimisation (control and minimisation)

2.4. Other processing commitments

If obliged to do so by law, we process personal data in order to meet duties of retention under commercial or tax law or to meet legal security requirements (such as Section 7 of the Aviation Security Act [LuftSiG]). For further information on retention periods, please refer to “Duration of the data processing”.

3. Duration of the data processing

Your personal data are deleted as soon as they are no longer needed for the specified purposes. In certain circumstances, personal data are kept for the period of time during which claims against Lufthansa Consulting may be enforced (statutory limitation period of three to thirty years). Personal data are also saved to the extent that and for so long as Lufthansa Consulting is legally obliged to do so. Corresponding burdens of proof and duties of retention arise from, among others, the Commercial Code, Tax Code and Money Laundering Act. These prescribe retention periods up to ten years.

4. Contracts

Due to legal obligations, contracts are stored for at least 10 years. Regarding relevant long-term business relationships this period can be extended to up to 20 years.

5. Right to object pursuant to Art. 21 GDPR

You have the right to object, on reasons relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or processing is necessary for the establishment, exercise or defence of legal claims.

Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data, which includes profiling to the extent that it is related to such direct marketing.

Where you object to processing for direct marketing purposes, the personal data concerning you shall no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.

6. Disclosure of personal data to third parties

In order to offer you our products and services, based on our contractual obligations or in accordance with our legitimate interests, we may have to disclose your personal data to third parties internal or external to the Lufthansa Group. IT Service providers are the only external recipients.
If we believe that your contact request is aimed at another Lufthansa Group company, we will forward your data within the Lufthansa Group to ensure that your request reaches the correct department.
Personal data may be transmitted to third countries or international organisations as part of this. For your protection and the protection of your personal data, appropriate safeguards are provided for such data transmissions as per and in accordance with legal requirements (particularly, the use of EU standard contractual clauses) or an adequacy decision has been issued by the EU Commission (Art. 45 GDPR).
For information on EU standard contractual clauses, please visit []. The EU Commission provides the relevant information relating to its adequacy decisions at [].
A copy of the security precautions used may also be requested from
We are also legally obliged to provide personal data to German and international authorities, Art. 6(1)(c) GDPR together with local and international regulations and agreements.

7. Rights of the data subject

Lufthansa Consulting is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied:
• Right of access, Art. 15 GDPR
• Right to rectification, Art. 16 GDPR
• Right to erasure (“right to be forgotten”), Art. 17 GDPR
• Right to restriction of processing, Art. 18 GDPR
• Right to data portability, Art. 20 GDPR
To exercise your right, please email In order to process your request and for identification purposes, please note that we will process your personal data in accordance with Art. 6(1)(c) GDPR.

You also have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for Lufthansa Technik AG is:

Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit
(Hamburg Commissioner for Data Protection and Freedom of Information)
Kurt-Schumacher-Allee 4
20097 Hamburg
Phone: +49 40 42854-4040
Fax: +49 40 42854-4000

8. Consent

If you give your consent to us for processing your personal data, please note that you may withdraw this consent at any time by contacting
Please note that your consent can only be withdrawn with future effect and such a withdrawal does not have any influence on the lawfulness of past processing. In some cases, we may be entitled in spite of your withdrawal to continue to process your personal data on a different legal basis – e.g. to perform a contract.

9. Data storage

The location of the server is Germany.

10. Trademarks and copyrights

All trademarks and registered trademarks, which this Website refers to, are property of the respective owner.

However, this site contains links to other servers maintained by other organizations. Lufthansa Technik AG does not provide any warranty about the accuracy or source of information found on any of these servers or the content of any file that you might choose to download from a third party site. Lufthansa Technik accepts no responsibility for the data privacy strategies or the content of these other websites.

For a request to commercially reuse any contents, or if the user has any questions about the contents, please contact Lufthansa Technik AG, Marketing Department through

In making this site available, no client, advisory, fiduciary or professional relationship is implicated or established and neither Lufthansa Technik nor any other person is, in connection with this site, engaged in rendering auditing, accounting, tax, legal, advisory, consulting or other professional services or advice. Neither this site nor any content on or accessed through this site shall be considered a substitute for the independent investigations and the sound technical and business judgment of the user of this site and the user should consult with a professional advisor familiar with your particular factual situation for advice or service concerning specific matters.

11. Legal disclaimer

Lufthansa Technik AG and its member firms and affiliates, including their perspective partners, principals, employees, agents and representatives make no representations or warranties about the accuracy, timeliness suitability or any other aspect of this site or any content on or accessed through this site for any purpose, all of which is provided “as is” and “as available” without any warranty of any kind. Lufthansa Consulting hereby disclaims all warranties and obligations with regard to the site or any content on or accessed through this site, including but not limited to all implied warranties and obligations of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Lufthansa Technik AG, its member firms, affiliates, partners, principals, employees, agents and representatives be liable for any direct, indirect, incidental, special, exemplary, consequential or other damages whatsoever, without regard to the form of any action, including but not limited to contract, negligence or other tortious actions, arising out of or in connection with this site, any content on or accessed through this site, or any copying, display or other use thereof.

This site and its content are made available only to provide information about Lufthansa Technik AG. We make no representation that this site or any content on or accessed through the site are appropriate or available for use in other jurisdictions. You are responsible for compliance with all applicable laws and regulations.

Lufthansa Technik points out that the user is responsible for protection of its own soft- and hardware (e.g. anti-virus programs, firewalls …). In no event shall Lufthansa Technik be liable for any damages that occur to hard- and software (including data) which might be caused by the use of this Website.

12. Children

Minors should not transmit any personal data to Lufthansa Technik websites without the permission of their parents or guardians. Lufthansa Technik recommends all parents and guardians to show their children how to deal with personal data on the Internet in a secure and responsible manner. Lufthansa Technik will never knowingly collect personal data from minors or use them in any way or disclose them to third parties without permission.

13. Disclaimer and limitations of these data protection notices

These data protection notices only apply to processing for the website Other websites are not covered by these data protection notices and provide their own specific data protection notices.

Appendix – Our use of tracking and remarketing tools


Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page:

Google also recommends installing the Google Analytics Opt-out Browser Add-on – – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


Vimeo uses various technologies to collect information from your computer and about your activities on the Vimeo site and third party sites on which we display ads or serve our video player. Vimeo does not collect any personal data from visitors to the website. For more information on Cookies, please see the Vimeo Cookie Policy:
You may delete or decline cookies by changing your browser settings. (Click “Help” in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.

Cookie Policy

To ensure that our service is as user friendly as possible we use cookies.
A “cookie” is a small text file which a webserver (for example the webserver) sends to your browser when you visit a website. “Session cookies” expire at the end of the browser session and can capture your activities during the browser session. In contrast to these, there are “permanent cookies” which are saved on your terminal and these are able to capture your settings or activities on multiple websites.
Cookies pose no risk to your computer, as they are simply text files and not executable programs.
The cookies on the Lufthansa Aerial Services website ( are used both to ensure convenient browsing and to collect statistics on use.
Besides so-called “session cookies” which are deleted when you end your browser session, we put in place permanent cookies. Cookies are stored until deleted by the user. No personal data is stored in the cookies used by us.
It depends on your browser’s settings as to whether the cookie file is stored or deleted. If the file is stored, our webserver can recognize your terminal. Next time you visit the site the cookie can save you re-entering information. This is how cookies make it easier for you to use websites requiring user input as long as you give us permission to do so.
That is unless you explicitly reject cookies and deactivate them as set out below:
You can set your browser either to receive our cookies or use our website without cookie functionality.
Your browser may already be set to display a warning whenever it receives a cookie. As the identification cookie must be resent every time an individual page on our website is opened, this warning can be very disruptive. You can change this setting for individual websites.
You can find more information on the use of cookies and on how to deactivate cookies at or

The Lufthansa Aerial Services website includes contents of the third parties Google Analytics and Vimeo. These third party providers can set cookies, when you visit and in doing so can, for example, get the information that you called up on Please visit the websites of Google Analytics and Vimeo to get further information on their use of cookies